Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The second-hand shopping app has revised its size classifications for female and kids' apparel but did not contact all users about the change.
Digital Channels Response
Numerous buyers and vendors have taken to social media saying Vinted listings now show a different size category compared to what was initially listed as a result of the reclassification.
The platform stated the updated approach better aligns with comparable marketplaces.
They have suggested members to review their products and update the measurements by hand when needed, resulting in member annoyance.
Measurement Approach Changes
Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The revised method features a letter and a range like S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement was formerly size 12 but now shows as UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, from Glasgow, said garments she listed with size 14 tags were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Manual Updates
Charlotte Lunn, from Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she said.
Marketplace Information
The app has more than 100 million shoppers, including 18 million in the UK.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: last year, the service retracted a modification concerning shipment methods following member complaints.
